Three Reasons Why Billing on the Salesforce1 Platform is Sooo Money

Three Reasons Why Billing on the Salesforce1 Platform is Sooo Money

Three Reasons Why Billing on the Salesforce1 Platform is Sooo Money

Salesforce1 provides great views of your sales and service interactions, but what about your financials? Join us to learn how sales, services, and billing unite effortlessly on the Salesforce1 Platform with FinancialForce.com to bring you greater visibility and control over ordering, invoicing, collections, and more. Hear how two companies used FinancialForce ClickLink to generate invoices from virtually any activity tracked on the platform (ie. opportunities, cases, and even custom objects) and bridged the gap between their front and back office.

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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