Three Themes for Transformation: Simplify, Reinvent, and Unify

Three Themes for Transformation: Simplify, Reinvent, and Unify

Three Themes for Transformation: Simplify, Reinvent, and Unify

President of Digital and CMO at Walgreens Co. Sona Chawla discusses the three themes Walgreens is embracing to transform itself into a company ready to succeed in the age of the customer.

By Vocalcom

The Importance of BYOD Security for Virtual Call Center Agents

As mobility rises in the customer service arena, call center managers need to keep both their mobile customers and employees satisfied with easy-to use, integrated solutions and applications. This is especially true in the case of the virtual call center, where the practice of bring-your-own-device (BYOD) continues to trend. Though this option opens up freedom for employees to work from...
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