Three Themes for Transformation: Simplify, Reinvent, and Unify

Three Themes for Transformation: Simplify, Reinvent, and Unify

Three Themes for Transformation: Simplify, Reinvent, and Unify

President of Digital and CMO at Walgreens Co. Sona Chawla discusses the three themes Walgreens is embracing to transform itself into a company ready to succeed in the age of the customer.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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