Three Themes for Transformation: Simplify, Reinvent, and Unify

Three Themes for Transformation: Simplify, Reinvent, and Unify

Three Themes for Transformation: Simplify, Reinvent, and Unify

President of Digital and CMO at Walgreens Co. Sona Chawla discusses the three themes Walgreens is embracing to transform itself into a company ready to succeed in the age of the customer.

By Vocalcom

Relying on Data-Driven Decision Making in the Call Center

Today’s heavy technological reliance is no longer tied to smartphones and phablets; it’s spilled over into the job market in a very significant way. How so? Four words: Data-driven decision making. A major detriment to any contact center is poor employee retention so, needless to say, any tool that can help heighten retention should be considered. As a solution to...
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