Tips Praktis CRM 2013: Menambahkan informasi baru dengan cepat melalui pintasan

Tips Praktis CRM 2013: Menambahkan informasi baru dengan cepat melalui pintasan

Tips Praktis CRM 2013: Menambahkan informasi baru dengan cepat melalui pintasan

Gunakan pintasan ini untuk mendapatkan titik data utama saat Anda memasukkan informasi baru, seperti janji temu baru maupun kontak di Microsoft Dynamics CRM. Nantinya, bila Anda memiliki lebih banyak waktu luang, Anda dapat kembali dan mengisi informasi rinci. Temukan tips lainnya di www.CRMcustomercenter.com.

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7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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