Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) is an entrepreneur who founded the Foundation for Resilient Societies, a nonprofit that protects critical infrastructure against natural and manmade disasters. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3330&cindex=6

By Vocalcom

Personalized Customer Service Wins Customer Loyalty

In our modern age of digital customer service, customers may engage with brands in more ways than ever before—and at a much faster pace. Omnichannel strategy and the growing presence of self-service options have certainly helped streamline customer service practices, but a question still remains: Will customer service eventually lose the human touch? Many studies show that there’s great power...
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