Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) is an entrepreneur who founded the Foundation for Resilient Societies, a nonprofit that protects critical infrastructure against natural and manmade disasters. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3330&cindex=6

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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