Top tips for choosing the right cloud contact centre for your business

Top tips for choosing the right cloud contact centre for your business

Top tips for choosing the right cloud contact centre for your business

Jason Roos, CEO of Cirrus, had a chat with us at Customer Contact Expo 2014 and he had some very handy tips for choosing the right vendor to take your business into the cloud.

By Vocalcom

Why Your Call Center Software Needs Video Conferencing

Video conferencing is normally associated with entertainment and benefits that align more with personal, rather than professional, use. However, when implemented as a form of call center software, brands can see how this technology can easily be used to help increase customer engagement and provide the positive and valuable service they strive to deliver. How so? Customer service involves a...
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