Top Tips for Contact Center Demo 2014

Top Tips for Contact Center Demo 2014

Top Tips for Contact Center Demo 2014

ICMI's Senior Analyst, Justin Robbins, shares a few tips for making the most of your time at ICMI’s Contact Center Demo & Conference | Nov 3-5, 2014.

By Vocalcom

What Moore's Law Has In Common with the Contact Center

For many contact center managers, the prospect of figuring out how best to utilize contact center agents in dealing with Facebook and Twitter messages and wall posts and direct messages can be a daunting task. It’s easy to fondly recall the days when e-mail was the new big thing that contact centers had to additionally manage. Now, today’s multi-channel call...
View Full Article