Top Tips for Contact Center Demo 2014

Top Tips for Contact Center Demo 2014

Top Tips for Contact Center Demo 2014

ICMI's Senior Analyst, Justin Robbins, shares a few tips for making the most of your time at ICMI’s Contact Center Demo & Conference | Nov 3-5, 2014.

By Vocalcom

6 Tips for Optimizing the Voice Channel

In the modern landscape of omnichannel customer service, the traditional voice channel remains a preferred contact channel among customers. As described in the previous blog post, many customers turn to the voice channel for the reassurance of talking to a live agent. Some customers find the channel simpler to use than others, while some may seek a personal, humanized experience...
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