Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city improves service, streamlines contact centers, and sees millions in savings as a result of its speech analytics investment.

By Vocalcom

Benefits of a Native Cloud Call Center Solution in Salesforce

The native cloud contact center powered by Salesforce is designed from the ground up to help your business deliver better service from phone to Web to social media. You’ll be able to do everything that you currently do, just better and more efficiently. Proactive Virtual Queuing Every call center aims to connect the right customer with the right agent who...
View Full Article