Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city improves service, streamlines contact centers, and sees millions in savings as a result of its speech analytics investment.

By Vocalcom

5 Ways Millennials are Changing Customer Engagement

If one generation in particular is changing the definition of customer engagement, it's the millennials. This young consumer population, generally considered anyone born after 1980, is intimately connected with our modern digital world. Having been born after the onset of the Internet and during the rise of mobile devices and social media, millennials are arguably the most technically savvy customers...
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