Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city improves service, streamlines contact centers, and sees millions in savings as a result of its speech analytics investment.

By Vocalcom

An Inside Look at Vocalcom's Salesforce Partnership and The Meaning of Being 'Truly Cloud'

At Vocalcom, we take pride in our holistic, coherent and industry-defining partnerships. By combining our forces with other companies who are the best at what they do, we provide today’s most transformative and market disruptive cloud call center solutions. Recently, our very own Simon Harrison, VP of Product Marketing and Management, discussed our partnership with Salesforce in more detail, describing...
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