Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city improves service, streamlines contact centers, and sees millions in savings as a result of its speech analytics investment.

By Vocalcom

Conversational Commerce is Key to Millennial Customer Engagement

Conversational commerce is both simplifying and revolutionizing the customer experience. It's easier than ever to connect with favorite brands, asking for assistance and making purchases on the go. The revolutionary part is that customer experience has become infinitely richer and more personal. In the past, automation and mobile customer service have fallen short of customer expectations or simply lacked the...
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