Transform Better Workforce Performance into Better Business Performance with your Employee Survey

Transform Better Workforce Performance into Better Business Performance with your Employee Survey

Transform Better Workforce Performance into Better Business Performance with your Employee Survey

While many employee surveys are reporting higher engagement levels, CEB research shows that more than half of your employees are less focused on the right activities and do not feel aligned with corporate priorities. In fact, 80% of business leaders said that engagement initiatives do not drive business outcomes. HR has a unique opportunity to turn this around. Watch this video to learn how you can put your employee engagement survey to work and turn what could be a challenge into a clear advantage for your business.

By Vocalcom

10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
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