Transform Better Workforce Performance into Better Business Performance with your Employee Survey

Transform Better Workforce Performance into Better Business Performance with your Employee Survey

Transform Better Workforce Performance into Better Business Performance with your Employee Survey

While many employee surveys are reporting higher engagement levels, CEB research shows that more than half of your employees are less focused on the right activities and do not feel aligned with corporate priorities. In fact, 80% of business leaders said that engagement initiatives do not drive business outcomes. HR has a unique opportunity to turn this around. Watch this video to learn how you can put your employee engagement survey to work and turn what could be a challenge into a clear advantage for your business.

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
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