Trufa's Experience on the Startup Focus Program

Trufa's Experience on the Startup Focus Program

Trufa's Experience on the Startup Focus Program

Trufa discusses how the SAP Startup Focus Program brings the best of both worlds together: the startups bring the innovations, and SAP as a global player allows startups to reach out to markets and enterprises worldwide.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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