Trufa's Experience on the Startup Focus Program

Trufa's Experience on the Startup Focus Program

Trufa's Experience on the Startup Focus Program

Trufa discusses how the SAP Startup Focus Program brings the best of both worlds together: the startups bring the innovations, and SAP as a global player allows startups to reach out to markets and enterprises worldwide.

By Vocalcom

10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
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