Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

http://www.responestek.com Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

By Vocalcom

How to Use Facebook Messenger to Offer Great Customer Experiences

Like other social platforms, Facebook is constantly evolving to offer optimized features for its users. Brands have also taken notice in recent years, often integrating Facebook into their omnichannel strategy for customer service through the creation of company pages for customer feedback and support. However, it's only recently that Facebook itself has acknowledged its potential for business by creating features...
View Full Article