Unlock Your Back Office: Connecting Salesforce and SAP

Unlock Your Back Office: Connecting Salesforce and SAP

Unlock Your Back Office: Connecting Salesforce and SAP

Hear from American Air Filter and Dell Boomi on the rewards of connecting Salesforce to SAP data to unlock the value of your IT investments. Learn how to extend the business value of your existing SAP investments

By Vocalcom

Handling the Evolving Customer Service Lifecycle

As we all know, there are multiple stages of delivering customer service and satisfaction. For anyone in the call center industry utilizing a virtual solution, it’s imperative for employees to understand the unique phases associated with the customer service lifestyle to provide the best service possible. These stages include: ·         Awareness: When a customer becomes aware of a need or...
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