Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

In this short video, you will learn about the enhancements we have done in the CRM Online Update process with the upcoming Microsoft Dynamics CRM Online 2015 Update. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

5 Key Ingredients for Transforming Your Contact Center Into an Omnichannel Engagement Center

In our modern world, omnichannel is the path to delivering great customer experiences and keeping customers satisfied. An Aberdeen Group study found that brands with strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for brands with weak omnichannel engagement. What's more, PricewaterhouseCoopers claims that by 2020, the demand for omnichannel customer experiences will be...
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