USG: Going Beyond CRM to Build a Better Future

USG: Going Beyond CRM to Build a Better Future

USG: Going Beyond CRM to Build a Better Future

USG wanted to move faster, and to be more agile through the Salesforce1 platform. With the help of PwC, USG was able to quickly build innovative apps that helped move the business forward.

By Vocalcom

Personalized Customer Service Wins Customer Loyalty

In our modern age of digital customer service, customers may engage with brands in more ways than ever before—and at a much faster pace. Omnichannel strategy and the growing presence of self-service options have certainly helped streamline customer service practices, but a question still remains: Will customer service eventually lose the human touch? Many studies show that there’s great power...
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