USG: Going Beyond CRM to Build a Better Future

USG: Going Beyond CRM to Build a Better Future

USG: Going Beyond CRM to Build a Better Future

USG wanted to move faster, and to be more agile through the Salesforce1 platform. With the help of PwC, USG was able to quickly build innovative apps that helped move the business forward.

By Vocalcom

Research Shows Millions in Savings With Online Self-Service Approach

Research shows that the financial benefits of implementing online self-service for contact center customer service are insurmountable. Don’t get us wrong, multi-channel customer service is touted as being the future of the contact center, but sometimes, customers inevitably want to serve themselves. So, what better way to handle their inquiries than online? If your customers are misusing or abusing your...
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