Using Prescriptive Analytics to Accelerate Revenue

Using Prescriptive Analytics to Accelerate Revenue

Using Prescriptive Analytics to Accelerate Revenue

California Casualty has sold insurance products for over 100 years. Hear how they built a competitive advantage and drove double-digit sales growth using the predictive insights and prescriptive actions of the InsideSales.com platform.

By Vocalcom

Call Center Execs Confident in Customer Service, Yet Hesitant to Go Multi-Channel

A survey conducted by Firstsource Solutions during this year’s Call Center Week 2013 - recently held in Las Vegas – shows that the majority of call center executives are sitting pretty when it comes to the quality of their customer service. In fact, 85 percent of those surveyed described their organization’s customer service as either “exceptional” or “good.” Meanwhile, only...
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