Visión xeral da xestión do servizo Microsoft Dynamics CRM, primavera de 2014

Visión xeral da xestión do servizo Microsoft Dynamics CRM, primavera de 2014

Visión xeral da xestión do servizo Microsoft Dynamics CRM, primavera de 2014

Obteña información neste pequeno vídeo acerca de como pode outorgar aos seus axentes de servizo de atención ao cliente as ferramentas que necesitan en Microsoft Dynamics CRM. Comprobe como pode configurar todo desde un único lugar de xestión do servizo, incluídos os Acordos de Nivel de Servizo (SLA) e os dereitos, así como os temporizadores de conta atrás para a resolución de casos. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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