Visión xeral da xestión do servizo Microsoft Dynamics CRM, primavera de 2014

Visión xeral da xestión do servizo Microsoft Dynamics CRM, primavera de 2014

Visión xeral da xestión do servizo Microsoft Dynamics CRM, primavera de 2014

Obteña información neste pequeno vídeo acerca de como pode outorgar aos seus axentes de servizo de atención ao cliente as ferramentas que necesitan en Microsoft Dynamics CRM. Comprobe como pode configurar todo desde un único lugar de xestión do servizo, incluídos os Acordos de Nivel de Servizo (SLA) e os dereitos, así como os temporizadores de conta atrás para a resolución de casos. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

Five Awesome Ways to Encourage Non-Customer Facing Employees

Every employee has a role in the customer lifecycle continuum; IT keeps the call center up and running, purchasing acquires cutting-edge products that customers want, shipping ensures those products are delivered on time and in excellent condition, and accounting makes sure all employees get paid, which keeps them happy and productive. Sometimes, though, non-customer facing employees (the guys in the...
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