Visionary Agile Leadership and Managing Risk - keynote conference speaker

Visionary Agile Leadership and Managing Risk - keynote conference speaker

Visionary Agile Leadership and Managing Risk - keynote conference speaker

Clip from Patrick Dixon's keynote at the Sampo Liidrite Foorum in Estonia on visionary leadership and managing risk. All leadership comes from having vision, a vision of a better future. Leaders create the future not just prepare for it. Shaping our future, managing risk, seizing opportunities. Inspirational leadership - a different style of leadership needed in the future as business needs change in a constantly developing world. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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