Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage is one of those rare companies committed to providing excellent service to each and every one of its customers, and its efforts haven't gone unnoticed. In this 30-minute webcast, Rob Sutton, VP of global operations, customer care at Vonage, chats with 1to1 Media Editor-in-Chief Mila D'Antonio, about the strategies that helped elevate Vonage to customers' preferred service organization in the telecommunications industry.

By Vocalcom

Part 1 - Top Six Things You're Doing Wrong with Your Telemarketing Strategy

Today, we live in a world of varying communication platforms – from Facebook to Twitter to video to Web chat – and that’s just a sampling. Although the multi-channel contact center is heavily driving the way customers choose to stay social, companies must still continue to invest in the good old telephone. Actually, for many customers, it’s their preferred choice....
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