Webcast: Salesforce1 Lightning Connect with Mulesoft

Webcast: Salesforce1 Lightning Connect with Mulesoft

Webcast: Salesforce1 Lightning Connect with Mulesoft

In this webcast, get a sneak-peek at how MuleSoft has partnered with Salesforce to use Lightning Connect with their Anypoint Data Gateway.

By Vocalcom

6 Tips for Optimizing the Voice Channel

In the modern landscape of omnichannel customer service, the traditional voice channel remains a preferred contact channel among customers. As described in the previous blog post, many customers turn to the voice channel for the reassurance of talking to a live agent. Some customers find the channel simpler to use than others, while some may seek a personal, humanized experience...
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