Webcast: St. Josephâs Health Shares Best Practices for Transforming Employee Engagement

Webcast: St. Josephâs Health Shares Best Practices for Transforming Employee Engagement

Webcast: St. Josephâs Health Shares Best Practices for Transforming Employee Engagement

Today’s employees expect the same digital experience in their workplace as they get every day in their personal lives. Technologies like social and mobile are table stakes when you are battling to hire and retain the best and brightest. Join David Baker, VP of IT at St. Joseph’s Healthcare to see how his team: • Built and deployed a HIPPA compliant social intranet called “Staffhub” in 9 weeks • Improved engagement and productivity by providing a sinlge homepage for every employee to start their day • Created best practices to rapidly grow adoption across 25,000 users in just a few months You’ll also see a live demonstration of the Salesforce social intranet solution.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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