Webcast: St. Josephâs Health Shares Best Practices for Transforming Employee Engagement

Webcast: St. Josephâs Health Shares Best Practices for Transforming Employee Engagement

Webcast: St. Josephâs Health Shares Best Practices for Transforming Employee Engagement

Today’s employees expect the same digital experience in their workplace as they get every day in their personal lives. Technologies like social and mobile are table stakes when you are battling to hire and retain the best and brightest. Join David Baker, VP of IT at St. Joseph’s Healthcare to see how his team: • Built and deployed a HIPPA compliant social intranet called “Staffhub” in 9 weeks • Improved engagement and productivity by providing a sinlge homepage for every employee to start their day • Created best practices to rapidly grow adoption across 25,000 users in just a few months You’ll also see a live demonstration of the Salesforce social intranet solution.

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Adapting to the Needs of a New Generation of Disgruntled Customers

Every company loves the appreciative and cooperative customer. This person is the ideal interaction that fits neatly into a box, essentially representing reliable, repeat business. The unfortunate reality, however, is that satisfied customers aren’t your only customers. In fact, the ones that your company interacts with the most are likely on the “seeking satisfaction” end of the spectrum. Knowing your...
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