[Webinar] Best Practices that must be Included in Your Strategic Account Management O

[Webinar] Best Practices that must be Included in Your Strategic Account Management O

[Webinar] Best Practices that must be Included in Your Strategic Account Management O

On this webinar, Dennis Chapman, Sr will discuss the practices that world-class SAM organizations are integrating into their SAM operating plan and implementing throughout their SAM organization to ensure they continue to do the right things that grow relationships and revenues within their top accounts. The best practices that will be covered during this webinar include: • Account Segmentation — to ensure focus stays on the right accounts • Talent Assessments — to ensure that you deploy the right people to drive SAM success • Standard Operating Procedures — to ensure execution of the right activities across the organization • Optimize Team Performance — by utilizing the right development programs, tools, and technologies • Measurements & Coaching – by implementing the right dashboard metrics that influence success and predict growth in relationships, revenues, and profits • Financial Analysis & Modeling — to ensure the right funding is established in order to execute the plan • Communication — to ensure the right messaging and process to communicate throughout the organization creating greater buy-in

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How Will WebRTC Impact The Web-Based Contact Center?

WebRTC has opened the floodgates of Web-based services and ushered in a new and transformative era of communications – one that brings with it an umpteen amount of possibilities. Allowing real-time communications (RTC) to be offered directly on the Web without the need for plug-ins or third-party software, WebRTC brings a slew of advantages and benefits to both users and...
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