Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Devin Poole, Executive Advisor at CEB, and Duke Chung, Founder of Parature discuss important research findings and paradigm shifts outlined in “The Effortless Experience,” by CEB, the leading member-based advisory company. More info here: www.dynamicscafe.com

By Vocalcom

Social Customers Want Service Even Faster - Can You Keep Up?

We all know that customers want excellent service and they want to be serviced faster, but new research via an infographic from Ambassador shows that customers want the service cycle to be completed within only five minutes of reaching out to a company, and if about half (48 percent) don’t receive assistance in the time that is expected, they will...
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