Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Devin Poole, Executive Advisor at CEB, and Duke Chung, Founder of Parature discuss important research findings and paradigm shifts outlined in “The Effortless Experience,” by CEB, the leading member-based advisory company. More info here: www.dynamicscafe.com

By Vocalcom

Is Your Contact Center Evolving into a Relationship Center?

Everything evolves. It’s a simple fact of existing, and this is no different for businesses, customers or contact centers. In fact, one of the more important aspects of maintaining a successful business is to not just evolve, but to do so consciously and in tandem with clients (if not in a way that anticipates their evolution). In a society where...
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