Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Devin Poole, Executive Advisor at CEB, and Duke Chung, Founder of Parature discuss important research findings and paradigm shifts outlined in “The Effortless Experience,” by CEB, the leading member-based advisory company. More info here: www.dynamicscafe.com

By Vocalcom

6 Key Benefits of CRM in the Contact Center

Understanding customers these days requires more than listening to their feedback or resolving a one-time problem. To stay competitive, companies need a 360-degree view of their customers: their full history with the brand, from purchases to service requests and every detail that makes their business so valuable to the company. Many would claim that CRM software solutions play a critical...
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