Webinar: Customer Care Everywhere

Webinar: Customer Care Everywhere

Webinar: Customer Care Everywhere

Learn how to leverage knowledge, empower customers, and provide care everywhere from John Seeds, Marketing Director at Parature. To learn more, visit www.dynamicscafe.com.

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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