Webinar: Healthy Apps for Healthy People

Webinar: Healthy Apps for Healthy People

Webinar: Healthy Apps for Healthy People

Highlighting the do’s and don’ts of designing a product for healthcare. In particular, Lorraine and Liz cover some of the key design and research activities that can help ensure you are creating a product that your users will want to use – ensuring a healthy, happy life for your app! Presented by: Lorraine Chapman, Macadamian's Director of Healthcare User Experience and Chair for the HIMSS Health IT UX committee Elizabeth Bacon, Signa's Director of User Experience Strategy

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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