Webinar: Healthy Apps for Healthy People

Webinar: Healthy Apps for Healthy People

Webinar: Healthy Apps for Healthy People

Highlighting the do’s and don’ts of designing a product for healthcare. In particular, Lorraine and Liz cover some of the key design and research activities that can help ensure you are creating a product that your users will want to use – ensuring a healthy, happy life for your app! Presented by: Lorraine Chapman, Macadamian's Director of Healthcare User Experience and Chair for the HIMSS Health IT UX committee Elizabeth Bacon, Signa's Director of User Experience Strategy

By Vocalcom

Workforce Optimization: A Winning Strategy for Brand Success

While employees are the critical backbone of every company, customer service agents are the human connection between a brand and its customers. Entrusted with delivering excellent service and serving as brand representatives, customer service agents bear the important task of giving brands an authentic, empathetic voice with great skill and professionalism. Given the demanding pace of contact center life, agents...
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