Webinar: Healthy Apps for Healthy People

Webinar: Healthy Apps for Healthy People

Webinar: Healthy Apps for Healthy People

Highlighting the do’s and don’ts of designing a product for healthcare. In particular, Lorraine and Liz cover some of the key design and research activities that can help ensure you are creating a product that your users will want to use – ensuring a healthy, happy life for your app! Presented by: Lorraine Chapman, Macadamian's Director of Healthcare User Experience and Chair for the HIMSS Health IT UX committee Elizabeth Bacon, Signa's Director of User Experience Strategy

By Vocalcom

FCR, Multi-Channel and More: Does Your Call Center Software Keep Your Customers Happy?

It’s a relatively simple question: does your call center software keep your customer satisfied and happy? Call center software, at its best, should take what we know about customers’ wants and needs and convert that knowledge into practical applications that can help the organization run as efficiently as possible. Let’s take at some pertinent customer satisfaction statistics that are most...
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