Webinar: Identify and Engage the Right Customer Stakeholders

Webinar: Identify and Engage the Right Customer Stakeholders

Webinar: Identify and Engage the Right Customer Stakeholders

Microsoft Sales Director, Doug Adams, and CEB Sales Leadership Council Executive Advisor, Chad Hetrick will share CEB research on how to identify the stakeholders that can help you win more deals. "The Challenger Sale." Learn about how conventional wisdom for sales and marketing tactics do not apply anymore due to the changing behavior of customers buying patterns. For more information, visit www.dynamicscafe.com.

By Vocalcom

Securing the Contact Center with PCI DSS Compliance

With the numerous interactions customer service agents handle day to day, contact centers are entrusted with handling volumes of personal and sensitive customer data—namely, their credit card information. Yet notable incidents such as American retailer Target's massive data breach in 2013, which compromised the credit and debit card information of 40 million customers, and the most recent Apple Pay fraud...
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