Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Join The Chapman Group’s President and CEO, Dennis Chapman Sr., for a discussion on best practices and strategies related to business outcome planning. Business outcome planning is a relationship engagement process established for a customer and supplier to engage more intimately and focus on co-creating solutions to current / future challenges and opportunities. Topics to be discussed include: - A definition of business outcome planning - Best practices for facilitating the collaborative process - Creating mutually understood and shared economic value - Performance metrics and scorecards

By Vocalcom

5 Tips for Training Customer Service Agents

Customer service agents work on the front lines of a company, as they are constantly engaged with customers. For this reason, they are more than just informed employees ready to solve a problem—they represent the human aspect of a brand, both the face and the voice of a company’s products, services, and values. So when customers reach out for service,...
View Full Article