Webinar Recording: How to Effectively Introduce UX into your Organization

Webinar Recording: How to Effectively Introduce UX into your Organization

Webinar Recording: How to Effectively Introduce UX into your Organization

Great software products rarely happen by accident, even when it looks effortless. They are a result of an intentional design process that is grounded in aesthetics, functionality and usability. Most product managers understand this, and would like their development teams to be more design savvy, but are not sure where to start or how to effect real lasting change. Macadamian Technologies’ Scott Plewes, VP User Experience and Lorraine Chapman, Director Healthcare User Experience as discuss: • A model to help companies quickly identify where they are strong and weak in design, • What user experience strategies are required at each stage to consistently deliver great design, and • The business value associated with integrating UX in to the company culture. To learn more, download the whitepaper: http://www.macadamian.com/resources-ux-design-software-development/introducing-ux-into-corporate-culture/

By Vocalcom

Taking the Pause Out of the Customer Call

Getting agents on the phone with customers quickly is a key goal of any organization with an outbound call center. And according to a recent study, that’s exactly what customers want, too. The research notes that the majority of consumers like to be contacted by telephone, and will even take calls from unknown numbers, provided the agent picks up quickly....
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