Webinar Recording: How to Effectively Introduce UX into your Organization

Webinar Recording: How to Effectively Introduce UX into your Organization

Webinar Recording: How to Effectively Introduce UX into your Organization

Great software products rarely happen by accident, even when it looks effortless. They are a result of an intentional design process that is grounded in aesthetics, functionality and usability. Most product managers understand this, and would like their development teams to be more design savvy, but are not sure where to start or how to effect real lasting change. Macadamian Technologies’ Scott Plewes, VP User Experience and Lorraine Chapman, Director Healthcare User Experience as discuss: • A model to help companies quickly identify where they are strong and weak in design, • What user experience strategies are required at each stage to consistently deliver great design, and • The business value associated with integrating UX in to the company culture. To learn more, download the whitepaper: http://www.macadamian.com/resources-ux-design-software-development/introducing-ux-into-corporate-culture/

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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