Webinar: Selling to Empowered Customers

Webinar: Selling to Empowered Customers

Webinar: Selling to Empowered Customers

Hear from Connor Marsden, CRM Expert, and guest speaker Brent Adamson, co-author of the book, "The Challenger Sale," in this webinar. Learn about how conventional wisdom for sales and marketing tactics do not apply anymore due to the changing behavior of customers buying patterns. For more information, visit www.dynamicscafe.com.

By Vocalcom

5 Ways to Drive Productivity in the Contact Center

A contact center can be an intense working environment, as agents and managers alike juggle numerous tasks at a rapid pace while striving to perform at their best. With the frequent consideration of such metrics as average handling time and first contact resolution rates, agents may feel particularly stressed and lose their productivity when their time and energy are not...
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