Webinar Series Recap & Strategic Planning for 2015

Webinar Series Recap & Strategic Planning for 2015

Webinar Series Recap & Strategic Planning for 2015

SERIES RECAP: As you start planning for 2015, it’s more important than ever to develop real relationships with your customers—creating customer journeys like never before. Over the past 5 months, we hope you were inspired to make the most out of every customer interaction of the customer lifecycle by creating personalized, cross-channel customer journey that will deliver an exceptional brand experience! On December 4th, join Joel Book as he recaps the webinar series and delivers the top 5 things you need to keep in mind when planning for a successful new year.

By Vocalcom

Cloud Contact Centers and the Goal of Going Green

While technology grows and information flourishes, it becomes increasingly important to keep a steady eye on the periphery of the enterprise. How is the global community reacting to your presence in the market, how is the market evolving around the enterprise and, perhaps most importantly, how is the physical world reacting to the online cloud? In 2011, Greenpeace estimated that...
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