[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

Many strategic account management programs are derived from an organization’s successful sales operation. These organizations believe that those sales/account representatives who were responsible for major account acquisition and/or exponential revenue growth with existing accounts will also be the best candidates for leading a strategic account program to success. The challenge is that this is not necessarily the case: the best sales people do not always make the best strategic account managers (SAMs)… On this webinar, Dennis Chapman Sr. will outline the profile of a best in class SAM with supporting criteria that defines the 5 distinct elements from which you can rate, and benchmark a strategic account manager’s performance. 1. Behaviors 2. Competency and Attitude 3. Skills 4. Style 5. Intangibles

By Vocalcom

Top Call Center Features for Exemplary E-mail Support

Being a leading-edge call center technology supplier, Vocalcom recognizes that a keystone of any successful business solution includes putting together an effective and efficient way to handle e-mail. E-mail isn’t just a way to talk to customers and colleagues, because when used to its full potential, it can be one of the strongest tools available to engage with customers.  There’s...
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