Welcome Corporate Overview — Salesforce World Tour NYC — June 18, 2015

Welcome Corporate Overview — Salesforce World Tour NYC — June 18, 2015

Welcome Corporate Overview — Salesforce World Tour NYC — June 18, 2015

Welcome Corporate Overview — Salesforce World Tour NYC — June 18, 2015

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
View Full Article