Welcome to Avaya Stadium!

Welcome to Avaya Stadium!

Welcome to Avaya Stadium!

Meet Ava! Fan Engagement Host for Avaya - Introducing You to Avaya Stadium

By Vocalcom

Hot Call Center Topic: Customer Segmentation

The idea of segmenting customers based on qualifying data is important, though it may come with initial reservations. Objectively, your customers may be opposed to being treated differently than others based on certain qualities or metrics; however, at the same time, it’s important to realize that not all customers are created equal. Consider customer demographics, which can better prepare agents...
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