Welcome to the Customer Success Platform

Welcome to the Customer Success Platform

Welcome to the Customer Success Platform

In today's world, every industry is being disrupted and speed is the new currency of business, In order to stay ahead, Salesforce introduces the Customer Success Platform, allowing your business to connect to customers in a whole way.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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