West Lake, China - Apple Store Opening

West Lake, China - Apple Store Opening

West Lake, China - Apple Store Opening

We’re proud to share the opening day celebration at our beautiful new store in West Lake, Hangzhou, China.

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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