What can Enterprises Learn from Startups?

What can Enterprises Learn from Startups?

What can Enterprises Learn from Startups?

In an exclusive panel at SAP Select in Berlin, Prof Hasso Plattner, Chairman of the SAP Supervisory Board, speaks with top industry leaders about what large enterprises can learn from startups. With his unique perspective as co-founder and current leader of such an enterprise, Hasso Plattner contributes insightful commentary to the topic “Think like a Startup”; particularly, what both startups and enterprises can leverage from both worlds.

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Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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