What can Enterprises Learn from Startups?

What can Enterprises Learn from Startups?

What can Enterprises Learn from Startups?

In an exclusive panel at SAP Select in Berlin, Prof Hasso Plattner, Chairman of the SAP Supervisory Board, speaks with top industry leaders about what large enterprises can learn from startups. With his unique perspective as co-founder and current leader of such an enterprise, Hasso Plattner contributes insightful commentary to the topic “Think like a Startup”; particularly, what both startups and enterprises can leverage from both worlds.

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6 Essential Tips for Achieving First Contact Resolution

Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR...
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