What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

How the Logistics Industry Can Leverage a Unified Digital Call Center

Whether it’s moving 1,000 cartons of oranges from Florida to California or moving antique furniture across the Pacific Ocean, logistics companies are under a lot of pressure to deliver products on time, not to mention responsible for anything that may go wrong during the delivery process – which is why communication is key. Nothing is worse than eagerly waiting for...
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