What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

New Study Shows the Dominance of Social Service Over E-mail

As an enterprise’s online footprint grows larger and more encompassing, so do the ways in which customers interact with them. Whereas in the past, telephone and e-mail were the primary forms of communication with companies, today, social media services have taken hold as an invaluable way for company-client relationships to blossom. And, with this explosion of social media interaction, response...
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