What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

Top Techniques for Reassuring Even the Most Difficult Customer

Service reps spend all day every day handling customer issues and inquiries. Those who are successful at this process have mastered the art of “listening,” which, in actuality, is one of the most effective call center solutions at their disposal. Don't just "Listen." Actively Listen! The last thing you want your customers to think is that you’re not listening to...
View Full Article