What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

Providing Flexible and Creative Opportunities with a Virtual Call Center

The virtual call center is a relatively recent phenomenon that has taken multiple industries by storm. The technology has not only proven itself a dependable customer service solution in adverse situations, but it’s also an excellent form of employment that provides multiple benefits to companies that offer it. Even more, a positive working relationship can be quickly established between employer...
View Full Article