What Do CIOs Really Care About?

What Do CIOs Really Care About?

What Do CIOs Really Care About?

What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. A handful of Avaya’s top technologists headed to the CIO Forum in San Francisco to meet one-on-one with Silicon Valley CIOs, listen to their business challenges and share Avaya’s vision for engagement everywhere.

By Vocalcom

Your Average Customer Manages Three E-mail Accounts

Your customers are overwhelmed, and now, research is proving this to be truer than ever. Think about it: As we continue to technologically progress, customers are being given more and more channels for managing and maintaining their daily affairs, which translates to more channels for your contact center to connect and engage through. As unbelievable as it now seems, 10...
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