What Do CIOs Really Care About?

What Do CIOs Really Care About?

What Do CIOs Really Care About?

What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. A handful of Avaya’s top technologists headed to the CIO Forum in San Francisco to meet one-on-one with Silicon Valley CIOs, listen to their business challenges and share Avaya’s vision for engagement everywhere.

By Vocalcom

Omnichannel Drives Seamless Customer Experience

In 2015, it was often debated whether "multichannel" and "omnichannel" were simply terms to be used interchangeably--a mere way of saying that a brand offered multiple channels of contact for their customers. Yet many argued that the differences, while subtle, are nonetheless critical to the customer experience approach. While multichannel does infer a brand presence across multiple channels, omnichannel focuses...
View Full Article