What I get from Convergence (Andrea Hall)

What I get from Convergence (Andrea Hall)

What I get from Convergence (Andrea Hall)

Past attendees share their perspectives on some of the most valuable aspects of Convergence. To learn more about Convergence, or to register, visit - http://www.microsoft.com/en/convergence/atlanta15/.

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Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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