What-If Analysis using Excel with CRM Online 2015 Update 1

What-If Analysis using Excel with CRM Online 2015 Update 1

What-If Analysis using Excel with CRM Online 2015 Update 1

Find out how to analyze your data and transform it into meaningful knowledge with Microsoft Dynamics CRM 2015 Update 1 Excel integration. Jason Hui walks you through exporting CRM data to Excel without data formats getting lost in translation. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

5 Ways to Improve Communication in the Call Center

Good communication in the call center is an essential part of customer service success. When employees have a deep understanding of their company’s values and current practices, they are better able to perform their roles with confidence and skill. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater customer...
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