What is Macadamian doing for World Usability Day 2014?

What is Macadamian doing for World Usability Day 2014?

What is Macadamian doing for World Usability Day 2014?

This year’s World Health Usability Day theme is engagement and at Macadamian we know very well that engagement is directly tied to user experience. Technology, products and services are usable when they engage people. What are you doing for World Usability Day?

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
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