What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

The Omnistream solution: Chinese retailers have experienced massive growth in the last five years. They have incurred a lot of infrastructure debt as a result (eg a beauty retailer who grew via acquisitions now owns hundreds of POS systems). The Omnistream mission is to enable specialty retailers to bring a VIP experience to their customers without having to overhaul their fragmented systems. The plug and play engine which runs on SAP HANA allows retailers to bring the following benefits to all point-of-purchases instantly.

By Vocalcom

Three Major Disruptions for the Contact Center Industry

The call center is certainly not full of butterflies and rainbows. If it was, we’d collectively take a deep breath and move on knowing that our operations are being efficiently met. But this is the real world, and there are very real complications and disruptions that face the contact center industry – disruptions that you need to know. Let’s take...
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