What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

The Omnistream solution: Chinese retailers have experienced massive growth in the last five years. They have incurred a lot of infrastructure debt as a result (eg a beauty retailer who grew via acquisitions now owns hundreds of POS systems). The Omnistream mission is to enable specialty retailers to bring a VIP experience to their customers without having to overhaul their fragmented systems. The plug and play engine which runs on SAP HANA allows retailers to bring the following benefits to all point-of-purchases instantly.

By Vocalcom

The Growing Force of Social Customer Service

Social media platforms continue to dominate the customer service sphere, empowering brands to engage with more customers than ever on a daily basis. Customers reach out to brands for social customer service while also using social media channels to express their sentiments regarding their experiences—a point that can make or break customer loyalty. An Aberdeen Group report found that companies...
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