What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

The Omnistream solution: Chinese retailers have experienced massive growth in the last five years. They have incurred a lot of infrastructure debt as a result (eg a beauty retailer who grew via acquisitions now owns hundreds of POS systems). The Omnistream mission is to enable specialty retailers to bring a VIP experience to their customers without having to overhaul their fragmented systems. The plug and play engine which runs on SAP HANA allows retailers to bring the following benefits to all point-of-purchases instantly.

By Vocalcom

Proactive Customer Service Drives Brand Loyalty

What exactly does it mean to deliver great customer service? Is it enough to handle service requests efficiently and send post-contact surveys to know if the customer was satisfied? Or perhaps it’s important to send occasional marketing emails tailored to the customer’s needs? There are numerous ways to define great service, and the modern landscape of customer service is changing...
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