What skillsets are needed in today's digital world? With Shannon Lee

What skillsets are needed in today's digital world? With Shannon Lee

What skillsets are needed in today's digital world? With Shannon Lee

Robin Carey talks with Shannon Lee, principal at Precision Strategies, about the skillsets needed in today's digital world.

By Vocalcom

Troubleshooting the Current Customer Service Experience

Those entrenched in the customer service space are always looking forward to the next best way that consumers can be helped and assisted. Having said that, let’s take a look at some of the ways that problems in the customer service experience can be addressed and any future mishaps that can be avoided. Implement a Multi-channel Customer Service Experience It’s...
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