What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

5 Ways Visual IVR Enhances the Self-Service Experience

Self-service goes hand in hand with customer empowerment. These days, many customers are on the go and seek quick answers. Giving them the tools for faster yet optimized service is key to winning their confidence and long-term loyalty. One such tool is IVR, or interactive voice response, a telephony menu system that uses either speech-recognition or touch-tone technology to enable...
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