What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

Beware of How You Use Your Predictive Dialer

In order to secure a spot in today’s ultra-competitive landscape, companies need to promote and secure solid, trusting customer relationships. There’s a wide array of technology available to support your customer engagement and loyalty initiatives; however, some businesses choose to utilize these tools for the complete opposite reason, which can push their customers away. For one credit card issuer, these...
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