What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

What is the Difference Between Virtualization and Cloud Computing?

The lines between virtualization and cloud computing are often blurred, especially since the two can work in conjunction with one another to bolster productivity; but with the two offering distinct benefits to business owners, now is the time to understand their chief differences. Virtualization refers to the virtual version of an operating system, server, storage device or network. It is...
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