What's New in CRM On Demand Release 27 - Integration

What's New in CRM On Demand Release 27 - Integration

What's New in CRM On Demand Release 27 - Integration

CRM On Demand Release 27 saw many new enhancements in our integration toolkit, including a new RESTful API, the ability to retrieve a report via a web services call to aid with report scheduling and delivery and more object coverage.

By Vocalcom

5 Ways Visual IVR Enhances the Self-Service Experience

Self-service goes hand in hand with customer empowerment. These days, many customers are on the go and seek quick answers. Giving them the tools for faster yet optimized service is key to winning their confidence and long-term loyalty. One such tool is IVR, or interactive voice response, a telephony menu system that uses either speech-recognition or touch-tone technology to enable...
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