What's New in CRM On Demand Release 27 - Integration

What's New in CRM On Demand Release 27 - Integration

What's New in CRM On Demand Release 27 - Integration

CRM On Demand Release 27 saw many new enhancements in our integration toolkit, including a new RESTful API, the ability to retrieve a report via a web services call to aid with report scheduling and delivery and more object coverage.

By Vocalcom

Contact Center Social Media Use Projected for Extreme Growth

We can’t live without social media, and now, neither can the call center. Thanks to the Internet, the workplace has completely evolved and, accordingly, call centers are becoming increasingly advanced by integrating new and disruptive technological solutions (of course, social media just happens to be one of those solutions). At this year’s Call Center Week in Las Vegas, Nevada, Yves...
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