What's New in CRM On Demand Release 27 - User Interface

What's New in CRM On Demand Release 27 - User Interface

What's New in CRM On Demand Release 27 - User Interface

A short overview of the new User Interface features of CRM On Demand Release 27, such as concatenated fields, maps and interactive graphic fields.

By Vocalcom

Three Major Disruptions for the Contact Center Industry

The call center is certainly not full of butterflies and rainbows. If it was, we’d collectively take a deep breath and move on knowing that our operations are being efficiently met. But this is the real world, and there are very real complications and disruptions that face the contact center industry – disruptions that you need to know. Let’s take...
View Full Article