What's the best part about Convergence? (Alexander Ermakov)

What's the best part about Convergence? (Alexander Ermakov)

What's the best part about Convergence? (Alexander Ermakov)

Hear from attendees about what makes Convergence such a valuable event to attend. Learn more about Microsoft Convergence here - http://www.microsoft.com/en/convergence/.

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The Perks of a CRM Dialer - Enhanced Agent Productivity

In any call center, enhancing agent productivity is always top of mind. One step to take toward reaching this goal involves the implementation of a CRM dialer. For every product, though, there are many different models to choose from, and it’s important that the chosen product and model gives your agents access to multiple dialing modes. Let’s take a look...
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