What's the best part about Convergence? (Ashley Vakovits)

What's the best part about Convergence? (Ashley Vakovits)

What's the best part about Convergence? (Ashley Vakovits)

Hear from attendees about what makes Convergence such a valuable event to attend. Learn more about Microsoft Convergence here - http://www.microsoft.com/en/convergence/.

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FCR, Multi-Channel and More: Does Your Call Center Software Keep Your Customers Happy?

It’s a relatively simple question: does your call center software keep your customer satisfied and happy? Call center software, at its best, should take what we know about customers’ wants and needs and convert that knowledge into practical applications that can help the organization run as efficiently as possible. Let’s take at some pertinent customer satisfaction statistics that are most...
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