What's the best part about Convergence?

What's the best part about Convergence?

What's the best part about Convergence?

Hear from attendee Ajay Phulwadhwa about what makes Microsoft Convergence such a valuable event to attend.

By Vocalcom

Age is Just a Number: All Generations Demand Effortless Customer Service

Most likely, you’ve heard the phrase “Age is just a number.” In the contact center industry, this slogan rings especially true. Although customer service channel usage has significantly shifted from only a few years ago, all generations demand – and deserve – effortless customer service. Whether it’s e-mail, chat, mobile or traditional voice, the end result should be the same:...
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