When the Cloud and Big Data Converge to Become a Competitive Advantage

When the Cloud and Big Data Converge to Become a Competitive Advantage

When the Cloud and Big Data Converge to Become a Competitive Advantage

Companies transition to the Cloud for a number of reasons: cost, scalability, etc. Big Data implementations also have a number of driving factors: Better business intelligence, more robust analysis, etc. And all of these things incrementally support and enable the business. Join us as Soofi shares his insights on how the convergence of the Cloud and Big Data go one giant step farther and actually create a competitive advantage for the business in the marketplace.

By Vocalcom

Part 1 - Turning Your Contact Center into More than Just a Cost Center

Today, application development and delivery professionals are feeling the pressure more than ever to continually reinvent their contact centers. It’s about redefining the idea of the contact center and what it can do while at the same time keeping functionality, performance and service uncompromised. This is especially true when considering the last point – customer service – as emphasis on...
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