Who Sees What: Object Access

Who Sees What: Object Access

Who Sees What: Object Access

This third video in the "Who Sees What" series describes how to grant users access to objects by using profiles. Profiles determine which objects users have access to, and what rights they have on each object. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

Winning Over Customers with Proactive Customer Service

Traditionally, customer service has often been viewed as a reactive means of handling customer concerns. While contact centers play a pivotal role in managing this critical aspect of business, taking the extra step toward pleasing customers before an issue arises-or just for the sake of pleasing them-can be key to winning them over. Here are five ways to deliver excellent...
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