Who Sees What: Object Access

Who Sees What: Object Access

Who Sees What: Object Access

This third video in the "Who Sees What" series describes how to grant users access to objects by using profiles. Profiles determine which objects users have access to, and what rights they have on each object. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

The Dominance of Voice as a Preferred Customer Service Channel

Many contact centers nowadays utilize an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When done right, this can be an excellent approach to meeting the demands of customers and marketing a brand. However, the rising popularity of chat and social media have not diminished the value of the traditional customer service channel: voice....
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