Who Sees What: Overview

Who Sees What: Overview

Who Sees What: Overview

This quick overview covers the main features in Salesforce that determine the visibility of, and access to data that every administrator will need to set up for their Salesforce organization. This is the first in a series called "Who Sees What". Please view the entire series to get a complete picture of visibility and access. Leave us a comment and feel free to share!

By Vocalcom

Maximizing Multi-channel Opportunities in your Call Center

The call center industry is young, having cut its teeth in the 1980s, but it has nonetheless grown rapidly. What started out as a single-channel department has, over the years, transitioned to a multi-channel operation with at least seven different functions, including e-mail, IVR, voice, chat, text, video and Web. But, as our service offerings become more and more multifunctional,...
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