Who Sees What: Overview

Who Sees What: Overview

Who Sees What: Overview

This quick overview covers the main features in Salesforce that determine the visibility of, and access to data that every administrator will need to set up for their Salesforce organization. This is the first in a series called "Who Sees What". Please view the entire series to get a complete picture of visibility and access. Leave us a comment and feel free to share!

By Vocalcom

Five Things that Your Customer Service Reps Should Always Keep in Mind

Much attention is given to the technology used in improving call center interactions, but even the greatest solution is all for naught if the agents at your organization are unable to effectively handle the equipment to assist customers with their requests. It may be surprising to hear, but being able to relate with customers through fundamental communication skills – be...
View Full Article