Who Sees What: Overview

Who Sees What: Overview

Who Sees What: Overview

This quick overview covers the main features in Salesforce that determine the visibility of, and access to data that every administrator will need to set up for their Salesforce organization. This is the first in a series called "Who Sees What". Please view the entire series to get a complete picture of visibility and access. Leave us a comment and feel free to share!

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
View Full Article